Customer Assistant - In-Store Bakery - Ladymead

Marks and Spencer; Guildford; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in Guildford is seeking a Customer Assistant for our Bakery section. You will deliver hot bread, bring energy to the team, and provide fast, five-star service under pressure. A passion for quality food and attention to detail is essential.

You’ll help manage demand, keep shelves stocked, and work flexibly across shifts. Applicants must be 18+ due to safety requirements; an unsocial premium applies for hours between 22:00 and 06:00.

Qualifications

• Experience in customer-facing roles is beneficial.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Deliver hot bread and provide fast, five-star service to customers.
• Maintain high standards of food quality and safety in bakery operations.
• Manage demand and keep shelves full to meet customer needs.
• Work collaboratively across shifts and roles to support store operations.

Skills

Customer service

Teamwork

Attention to detail

Job description

All the details

Working Pattern:

Week 1:

• Sunday: 06:00 - 14:00
• Wednesday: 05:00 - 13:00
• Thursday: 05:00 - 13:00
• Friday: 05:00 - 13:00

Week 2:

• Tuesday: 05:00 - 13:00
• Wednesday: 05:00 - 13:00
• Thursday: 05:00 - 13:00
• Saturday: 05:00 - 13:00

Under 18 disclaimer

This job role involves working with specialist cutting equipment and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day.

You'll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift - delivering hot bread, fresh perspectives, and fast, five-star service to our customers.

• At M&S, our customers don't wait. You'll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.

• You'll confidently manage demand, keeping our shelves full and our customers impressed.

• Efficiency and effectiveness are key aspects of your role. You'll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.

• Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output.

• Flexibility is vital. You'll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.

This is a tough, fast-paced role - but one where you'll see the impact of your work, every single day.