Customer Assistant - In-Store Bakery - Ladymead

Marks & Spencer Plc; Guildford; On-site; GBP 17,000 - 21,000; Full time

Job summary

Marks & Spencer Plc in Guildford is hiring a Customer Assistant for our Bakery section. You will work early shifts, delivering hot bread, maintaining high standards of freshness and food safety, and providing fast, friendly service to customers.

You’ll be hands-on, flexible, and able to adapt to a busy store rhythm, across a range of bakery tasks while upholding quality and accuracy in every shift.

Qualifications

• Customer service experience preferred.
• Able to work early mornings and weekends.
• Strong attention to detail and teamwork.

Responsibilities

• Deliver hot bread and maintain freshness and quality.
• Assist customers with a friendly, efficient service.
• Help keep bakery area clean, safe and well stocked.

Skills

Customer service

Teamwork

Flexibility

Job description

Working Pattern:

Week 1:

Sunday: 06:00 - 14:00
Wednesday: 05:00 - 13:00
Thursday: 05:00 - 13:00
Friday: 05:00 - 13:00

Week 2:
Tuesday: 05:00 - 13:00
Wednesday: 05:00 - 13:00
Thursday: 05:00 - 13:00
Saturday: 05:00 - 13:00

Under 18 disclaimer This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day.

You’ll be a hands‑on, sleeves‑up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five‑star service to our customers.

• At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.

• You’ll confidently manage demand, keeping our shelves full and our customers impressed.

• Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.

• Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output.

• Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.

This is a tough, fast‑paced role – but one where you’ll see the impact of your work, every single day.