Customer Assistant - In Store Bakery - Colney

Marks & Spencer Group; London Colney; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Flexible shifts

Unsocial premium

Job summary

Marks & Spencer in London Colney is seeking a Customer Assistant for our Bakery section. You will be at the sharp end of fresh produce, delivering hot bread and fast, five‑star service to customers.

You’ll be a hands‑on brand ambassador with energy and attention to detail, thriving under pressure and contributing to a high‑standard customer experience across shifts.

Responsibilities

• Deliver hot bread, fresh perspectives, and fast, five‑star service to our customers.
• Confidently manage demand, keeping shelves full and customers impressed.
• Balance speed with safety to ensure freshness and availability during peak hours.
• Be a team player, working with others while maintaining fast, high‑quality output.
• Be flexible and adapt to the rhythm of the store, across different roles.

Job description

Work Pattern

Flexible

Under 18 disclaimer
This job role involves working early mornings/late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day.

You’ll be a hands‑on, sleeves‑up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five‑star service to our customers.

• At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.
• You’ll confidently manage demand, keeping our shelves full and our customers impressed.
• Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.
• Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output.
• Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.

This is a tough, fast-paced role - but one where you’ll see the impact of your work, every single day.