Customer Assistant - Friendly Banking & Service

Leek Building Society; Macclesfield; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension contribution

Holiday allowance

Health screening

GP access

Mental health support

Job summary

Leek Building Society in Macclesfield is seeking a friendly Customer Assistant for our Branch Network. You will be the first point of contact for customers, delivering outstanding service across face-to-face and telephone channels, and helping members access products and services.

Join an award-winning mutual where community matters; you'll develop skills, work in a supportive team, and benefit from flexible and hybrid working options, plus generous holidays and pension contributions.

Qualifications

• Experience in a customer-facing or service-focused environment.
• Excellent communication and relationship-building skills.
• Good numeracy and literacy skills.

Responsibilities

• Delivering outstanding service to customers across face-to-face, telephone and digital channels.
• Building strong relationships with new and existing members.
• Identifying customer needs and recommending appropriate products and services or referring customers to specialist colleagues.
• Processing customer transactions accurately and efficiently.
• Supporting branch performance and helping achieve branch objectives.
• Acting as an ambassador for the Society and promoting our values in everything you do.
• Participating in community and branch initiatives to strengthen our presence locally.
• Taking ownership of your development through training, coaching and continuous learning opportunities.

Skills

Customer service

Communication

Teamwork

Job description

Leek Building Society in Macclesfield is seeking a friendly Customer Assistant for our Branch Network. You will be the first point of contact for customers, delivering outstanding service across face-to-face and telephone channels, and helping members access products and services.

Join an award-winning mutual where community matters; you'll develop skills, work in a supportive team, and benefit from flexible and hybrid working options, plus generous holidays and pension contributions.