Branch Customer Consultant - Flexible Hours

Principality; Mumbles; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Belong benefits package

Development opportunities

Job summary

Principality is seeking a Customer Consultant to deliver warm, friendly banking service in our branch network across Mumbles, Merthyr Tydfil, and Cardiff. You will assist customers with everyday transactions and support them through phone and digital channels.

You will identify financial needs and recommend suitable products, while ensuring smooth daily operations and compliance with policies. This branch-based, people-focused role offers growth within a community-focused building society with a

Qualifications

• Ability to deliver outstanding customer service, either face-to-face or over the phone.
• Great communication and people skills with a friendly and professional manner.
• A proactive attitude and willingness to learn and grow in the role.

Responsibilities

• Provide a warm, friendly welcome and help customers with everyday banking transactions.
• Support customers over the phone and through digital channels.
• Identify financial needs and recommend suitable products and services.
• Ensure the smooth running of daily branch operations in line with policy and procedures.
• Stay up to date with internal policies and regulatory requirements.
• Work collaboratively with colleagues across the branch network to deliver exceptional service.

Skills

Customer service

Communication

Teamwork

Job description

Principality is seeking a Customer Consultant to deliver warm, friendly banking service in our branch network across Mumbles, Merthyr Tydfil, and Cardiff. You will assist customers with everyday transactions and support them through phone and digital channels.

You will identify financial needs and recommend suitable products, while ensuring smooth daily operations and compliance with policies. This branch-based, people-focused role offers growth within a community-focused building society with a