Customer Assistant - Foods - Bury the Rock

Marks & Spencer Plc; Bury; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer’s Food department seeks a Customer Assistant to deliver exceptional service and support during peak times. You’ll be a reliable, friendly presence, helping customers and maintaining high standards.

As a digitally confident team member, you’ll use Sparks App and in-store devices to assist shoppers and promote new food products. The role requires flexibility to work across store areas and a willingness to thrive under pressure.

Qualifications

• Customer-focused with a passion for delivering five-star service.
• Able to thrive under pressure in a fast-paced store environment.
• Digital confidence to use Sparks App and in-store devices.

Responsibilities

• Provide friendly, proactive service to customers in the Food section.
• Recommend and sell latest food products to shoppers.
• Assist customers, handle queries, and maintain store standards.
• Be flexible to work across different store areas as needed.

Job description

Work Pattern:
Sunday: 16:00-20:00
Friday: 10:00-14:00
Saturday: 11:00-15:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?