Customer Assistant - Food - Pantheon

Marks & Spencer Plc; Greater London; On-site; GBP 15,000 - 18,000; Full time

Job summary

Marks & Spencer Plc in London is hiring a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service during busy shifts and helping customers find the products they want.

You’ll work predominantly evenings and weekends, be digitally confident with Sparks App and in-store devices, and thrive in a fast-paced retail environment while upholding our brand standards.

Qualifications

• Willingness to work late-night shifts as part of the role.
• Strong focus on delivering excellent customer service.
• Able to work as part of a high-energy team.

Responsibilities

• Provide five-star service to customers in a busy Food section.
• Assist customers with product selection and information.
• Operate POS and use Sparks App to enhance the shopping experience.

Skills

Late night shifts

Customer service

Team player

Digital tools use

Tools

Sparks App

In-store devices

Job description

All the details

Work Pattern

Monday 15:00-23:00

Tuesday 15:00-23:00

Wednesday 15:00-23:00

Friday 15:00-23:00

Saturday 15:00-23:00

Under 18 disclaimer

This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

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