Customer Assistant - Food - Oxford

M&S Careers; Oxford; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Group is hiring a Customer Assistant in our Food section. You will be the frontline representative, delivering five-star service, assisting customers, and driving sales during your shifts.

The role requires resilience and a positive, can-do attitude in a fast-paced environment. You will work in the Oxford area, engaging with customers, using Sparks App and in-store devices, and adapting to changing store demands.

Qualifications

• Experience delivering five-star customer service in a fast-paced retail environment.
• Willingness to work across store areas and weekend shifts.
• Comfort using digital tools to assist customers.

Responsibilities

• Assist customers in the Food section and confidently recommend products.
• Maintain shelves and ensure products are available and well presented.
• Provide a seamless, high-energy shopping experience for customers.

Skills

Customer service

Team player

Flexibility

Digital fluency

Tools

Sparks App

In-store devices

Job description

Working Pattern:

Saturday: 14:00-22:00
Monday: 14:00-22:00
Tuesday: 14:00-22:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.