Customer Assistant - Food - Newtownbreda

Marks & Spencer; Belfast City District; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Unsocial premium £3.00 p/h between 22:

p/h between 22:00-06:00

Job summary

Marks & Spencer Group is hiring a Customer Assistant in our Food section to be at the frontline of the UK's fastest growing retailer. You will confidently engage with customers, answer questions, and help them find the products they need while delivering five-star service at pace.

Shift pattern includes early mornings, with additional flexibility across store areas. You will be digitally confident, using Sparks and in-store devices to enhance service, and you’ll work as part of a dynamic team

Qualifications

• Excellent customer service and communication skills.
• Able to work early mornings and adapt to different store areas.
• Willingness to learn and work in a fast-paced environment.

Responsibilities

• Assist customers on the shop floor.
• Sell and upsell food products.
• Use digital tools to help customers.
• Maintain store standards and merchandise.

Skills

Customer service

Teamwork

Adaptability

Digital tools

Tools

Sparks app

In-store devices

Job description

Work Pattern

Tuesday 04:00 - 12:00
Wednesday 04:00 -12:00
Saturday 04:00 -12:00

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.