Customer Assistant - Food - Newry The Quays

Marks & Spencer Group; Newry; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer Group in Newry invites you to join as a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service and confidently recommending products to customers. A digitally confident approach using Sparks App and in-store devices will help enhance the customer experience.

Shifts include daytime and some extended hours; you’ll work in a high-energy team and adapt across store areas as needed, while helping drive growth and customer satisfaction.

Qualifications

• Customer service experience or aptitude.
• Comfort with using digital tools in-store.

Responsibilities

• Deliver five-star service to customers and promote new food products.
• Operate confidently in a fast-paced, high-pressure environment.
• Utilise Sparks App and in-store devices to assist customers.
• Collaborate with colleagues to maintain a seamless shopping experience.

Skills

Customer service

Digital literacy

Team player

Tools

Sparks App

Job description

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Work Pattern

• Wednesday 14:30-22:30
• Thursday 14:30-22:30
• Saturday 06:00-14:30

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.