Customer Assistant - Food - Bangor

Marks & Spencer Group; Bangor; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group in Bangor is seeking a Customer Assistant in our Food section. You\'ll be on the frontline, delivering five-star service at pace and meeting strong customer demand.

You\'ll use Sparks App and in-store devices, be a team player, and adapt to shifts across the store. This frontline role offers opportunities to grow as you roll up your sleeves and raise the bar for customer experience.

Qualifications

• Frontline retail role in a busy store environment.
• Ability to deliver high standard customer service.
• Willingness to learn and adapt to store processes.

Responsibilities

• Assist customers and respond to inquiries with a friendly attitude.
• Sell and recommend food products to meet customer demand.
• Use Sparks App and in-store devices to enhance the shopping experience.
• Work as part of a team to maintain store standards and performance.
• Be flexible and available to cover shifts across different store areas.

Skills

Customer service

Teamwork

Thrives under pressure

Tools

Sparks App

Job description

Working Pattern

Mon 6am-10am
Tues 6am-10am
Wed 6am-10am
Sat 6am-10am

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?