Customer Assistant - Food - Newry The Quays

Marks & Spencer; Newry; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Group is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace and thriving under pressure as demand grows.

You’ll stay digitally confident, using Sparks App and in-store devices to help customers find and buy the products they need, while working across store areas as priorities shift. We value teamwork, resilience and a hands-on approach; if you’re ready to roll up your sleeves, you’ll grow with us and support every

Qualifications

• Frontline role in a fast-paced retail environment.
• Knowledge of M&S Food products is advantageous.
• Proficiency with Sparks App and in-store devices for customer experience.
• Must be a team player with flexibility to work across store areas.

Responsibilities

• Deliver high-quality service to customers and help them find products.
• Contribute to sales by assisting with product recommendations and upselling.
• Maintain stock and assist with store duties during busy periods.
• Collaborate with colleagues to ensure a seamless customer experience.

Skills

Customer service

Adaptability

Teamwork

Digital literacy

Tools

Sparks App

In-store devices

Job description

Work Pattern:
Monday: 16:30-20:30
Tuesday: 16:30-20:30
Saturday: 16:30-20:30

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.