Customer Assistant- Food - Ludlow

MS; Ludlow; On-site; GBP 18,000 - 24,000; Part time

Job summary

MS is recruiting a Customer Assistant in the Food section at UK stores. You’ll be at the frontline, delivering five-star service at pace and using digital tools to help customers find what they want.

You'll be a resilient, brand ambassador who can work across store areas, stay calm under pressure, and adapt to busy, changing shifts while keeping customers genuinely valued every time they shop with us. This frontline role offers growth opportunities as you contribute to memorable shopping

Qualifications

• Knowledge of M&S Food products
• Willingness to roll up sleeves and work under pressure
• Excellent customer service and communication skills
• Digital confidence with in-store tools like Sparks App

Responsibilities

• Provide five-star service at pace to customers in the Food section
• Suggest and sell latest food products while building product knowledge
• Work flexibly across store areas to meet changing customer demand
• Be a resilient brand ambassador and support a positive, high-energy team environment

Job description

Work Pattern

Monday 06:00-14:00

Wednesday 06:00-14:00

Saturday 06:00-1400

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?