Customer Assistant - Food - Ipswich

Marks and Spencer; Ipswich; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer in Ipswich is looking for a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service to customers and supporting product knowledge and availability.

Flexibility is essential as shifts span across different store areas, with early starts from 05:00. Applicants must be 18+ due to safety regulations; an unsocial premium of £3.00 per hour applies for hours between 22:00–06:00 where applicable.

Qualifications

• Under 18 policy: applicants must be 18 or over due to early-morning shifts.
• Frontline customer-focused role in a busy retail environment.
• Ability to use digital tools to enhance customer experience.

Responsibilities

• Deliver friendly, five-star service to customers during shifts.
• Assist with keeping shelves stocked and store areas tidy.
• Utilise Sparks and in-store devices to help customers find products.
• Collaborate with the store team to maintain a positive, efficient shopping environment.

Skills

Customer service

Team player

Digital literacy

Flexibility

Tools

Sparks

In-store devices

Job description

All the details

Working Pattern

Thursday 05:00 - 09:00

Friday 05:00 - 09:00

Saturday 05:00 - 09:00

Under 18 disclaimer This job role involves working early morning and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.