Customer Assistant - Food - Bury the Rock

Marks and Spencer; Bury; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial premium £3 p/h (22:00–06:00)

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section to join the frontline team. You’ll help customers, share product knowledge, and drive sales with friendly, efficient service across busy shifts. We value resilience, a can-do attitude, and a readiness to work across store areas.

Evening and weekend hours are common, and an unsocial premium applies for hours between 22:00 and 06:00. You’ll use Sparks and in-store devices to assist customers, and you’ll help maintain displays and

Qualifications

• Must be 18 years or older due to health & safety policy.
• Ability to deliver fast, five-star service.
• Willingness to work across store departments.

Responsibilities

• Provide frontline customer service, helping customers with product recommendations and sales.
• Utilise Sparks and in-store devices to enhance the customer experience.
• Work in a high-pressure environment during peak store times.
• Maintain shelves and assist with merchandising as required.

Skills

Customer service

Teamwork

Flexibility

Digital tools

Fast pace

Tools

Sparks

Job description

All the details

Work Pattern

• Sunday 0500-1300
• Monday 0800-1600
• Thursday 1000-1600
• Friday 1300-2115

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer: This job role involves working early morning and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?