Customer Assistant Customer Assistant - Food -Ulverston Food Hall

Marks and Spencer; Ulverston; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer in the UK is recruiting a Customer Assistant for our Food section. You’ll be at the frontline, delivering five‑star service at pace, filling shelves, and embracing the transformation we’re driving across the stores.

You’ll thrive under pressure, be a confident brand ambassador, and use Sparks App and in-store devices to help customers quickly find what they need. Being a team player with a flexible approach across shifts is essential to success.

Qualifications

• Friendly, approachable attitude and strong customer focus.
• Ability to work in a fast-paced retail environment.
• Willingness to learn and use company digital tools.

Responsibilities

• Greet customers and deliver five-star service in the Food section.
• Assist customers in locating products and answer questions.
• Operate tills and handle checkout flow with accuracy.
• Utilise Sparks App and in-store devices to enhance the customer experience.

Skills

Customer service

Team player

Digital literacy

Brand ambassador

Tools

Sparks App

In-store devices

Job description

Saturday 06:00-14:00 Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

• Sunday 06:00-14:00
• Saturday 06:00-14:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?