Customer Assistant - Food - Didcot

Marks and Spencer; East Hagbourne; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks and Spencer in the United Kingdom is seeking a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service at pace and helping customers find the products they want.

You’ll be a brand ambassador who thrives under pressure and takes pride in product knowledge. You’ll stay digitally confident, using the Sparks App and in-store devices to enhance the customer experience.

Qualifications

• Customer-focused approach with ability to handle busy periods.
• Willingness to work across store areas and adapt to changing demands.
• Comfort with using digital tools to assist customers.

Responsibilities

• Provide five-star service at pace and deliver an exceptional customer experience.
• Promote and confidently suggest new food products to customers.
• Utilise Sparks App and in-store devices to enhance the customer journey.
• Work across different store areas and adapt to changing demands.
• Be a resilient brand ambassador in a high-pressure environment.

Skills

Customer service

Teamwork

Digital literacy

Tools

Sparks App

Job description

All the details

Work Pattern

Sunday 12:00 - 16:00
Monday 14:00 - 18:00
Tuesday 14:00 - 18:00
Friday 14:00 - 18:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?