Customer Assistant - Food - Carrickfergus

Marks & Spencer; Carrickfergus; On-site; GBP 18,000 - 24,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline of the UK’s busiest retailer. You’ll deliver five-star service at pace, welcome customers, answer questions, and help customers find products.

You should be enthusiastic about food knowledge, ready to roll up your sleeves, work across store areas, and use Sparks App and in-store devices to enhance the shopping experience. This front-line role requires resilience and teamwork.

Qualifications

• Frontline retail role requiring resilience and customer focus.
• Knowledge of M&S Food products is beneficial.
• Ability to use Sparks App and in-store devices to aid customers.

Responsibilities

• Deliver five-star service at pace.
• Confidently recommend and sell new food products to customers.
• Be a brand ambassador and ensure customers feel valued.
• Be flexible to work across different store areas and shifts.

Skills

Customer service

Teamwork

Digital literacy

Communication

Flexibility

Tools

Sparks App

In-store devices

Job description

Sunday 18:00 - 22:00
Monday 17:30 - 21:30
Saturday 17:30 - 21:30

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?