Customer Assistant - Food - Dunfermline

Marks and Spencer; Dunfermline; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks and Spencer is seeking a Customer Assistant for our Food section to be at the frontline, delivering five-star service at pace. You will engage with customers, recommend products, and help ensure shelves are stocked while maintaining a high-energy store presence.

Expect to use Sparks App and in-store devices to enhance the customer experience. This role requires resilience, teamwork, and adaptability in a busy retail environment across varied shifts.

Qualifications

• Willingness to work in frontline retail and assist customers.
• Comfort with using Sparks App and in-store devices.
• Able to thrive in a high-pressure, fast-paced store.
• Flexible to work across different store areas.

Responsibilities

• Provide five-star service to customers at pace.
• Recommend and sell new food products.
• Assist with stocking shelves and store tasks.
• Adapt to changing store demands and shifts.

Skills

Customer service

Adaptability

Digital literacy

Tools

Sparks App

Job description

All the details

Work Pattern

Week 1

• Monday 16.00-20.00
• Tuesday 16.00-20.00
• Saturday 16.00-20.00

Week 2

• Thursday 16.00-20.00
• Friday 16.00-20.00
• Saturday 16.00-20.00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.