Customer Assistant - Food - Norwich

Marks and Spencer; Norwich; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section to be at the frontline of the UK's fastest-growing retailer. You’ll deliver five-star service at pace, thrive under pressure, and embrace the transformation we’re driving.

You’ll be a resilient, brand ambassador who can recommend and sell our newest food products. Flexibility is essential as shifts vary across days, with digital tools like Sparks App helping enhance the customer experience.

Qualifications

• Thrive under pressure and deliver five‑star service at pace.
• Willingness to embrace changes and transformation in retail.

Responsibilities

• Frontline customer service in the Food section.
• Recommend and sell new food products to customers.
• Be a resilient brand ambassador, maintaining high energy and teamwork.
• Utilise in-store digital tools to enhance the customer experience.

Job description

Saturday 06:00 AM - 10:00 AM

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

Sunday 06:00 AM -10:00 AM

Monday 06:00 AM -10:00 AM

Tuesday 06:00 AM - 10:00 AM

Wednesday 06:00 AM - 10:00 AM

Saturday 06:00 AM - 10:00 AM

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?