Customer Assistant - Food - Sevenoaks

Marks and Spencer; Sevenoaks; On-site; GBP 18,000 - 22,000; Part time

Job summary

Marks & Spencer is looking for a Customer Assistant in our Food section to join our frontline team. You’ll deliver five-star service at pace, acting as a brand ambassador who thrives under pressure and embraces transformation.

You’ll use Sparks App and in-store devices, be digitally confident, and work flexibly across store areas to meet customer demand. Apply if you’re ready to roll up your sleeves and contribute daily to growth in sales.

Qualifications

• Frontline customer service role in retail.
• Confident in recommending products.
• Able to work in a fast-paced environment.
• Flexible shifts and across-store duties.

Responsibilities

• Provide five-star service to customers.
• Assist customers with product knowledge and guidance.
• Sell and promote new food products.
• Work across store areas during shifts.
• Use Sparks App to enhance the shopping experience.

Skills

Customer service

Team player

Digital literacy

Tools

Sparks App

In-store devices

Job description

Saturday 12:00 - 16:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

Week 1

• Sunday 12:00 - 16:00
• Tuesday 12:00 - 16:00
• Wednesday 12:00 - 16:00
• Friday 12:00 - 16:00

Week 2

• Monday 12:00 - 16:00
• Tuesday 12:00 - 16:00
• Thursday 12:00 - 16:00
• Saturday 12:00 - 16:00

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?