Customer Assistant - Food - Altrincham

Marks & Spencer Plc; Altrincham; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer Plc in the UK Food section is hiring a Customer Assistant to be at the frontline, delivering five-star service at pace. You will be a resilient brand ambassador, ready to roll up your sleeves, recommend and sell our newest food products, and support growth in sales.

You’ll use Sparks and in-store devices to help customers find products and complete purchases. You’ll thrive in a high-pressure store setting, remain agile across areas, and contribute to a positive, high-energy team

Qualifications

• Customer service focus with positive attitude.
• Ability to work under pressure during busy periods.
• Willing to work across store areas and shifts.

Responsibilities

• Provide five-star service at pace to customers.
• Recommend and sell new food products to customers.
• Maintain a positive, high-energy environment during busy periods.
• Utilise Sparks and in-store devices to enhance the customer experience.

Skills

Customer service

Team player

Digital tools

Job description

Work Pattern

Tuesday 16:30 - 20:30
Friday 12:30 - 20:30
Saturday 12:30 - 20:30

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.