Customer Assistant - Food - St Albans

Marks and Spencer; St Albans; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service under pressure and embracing the transformation we’re driving.

You’ll be a resilient brand ambassador, confidently recommending and selling our newest food products to customers. Use Sparks App and in-store devices to enhance service and stay sharp during peak times across store areas.

Qualifications

• Frontline role in a fast-moving retailer.
• Must be passionate about food products and customer service.
• Willing to work across store areas with flexibility.
• Digital tools like Sparks App used in daily tasks.

Responsibilities

• Provide five-star service to customers at pace.
• Confidently recommend and sell our newest food products.
• Support store goals by helping serve, sell and stock as needed.
• Contribute to a positive, high-energy team environment.

Skills

Customer service

Brand ambassador

Digital tools

Team player

Flexibility

Tools

Sparks App

Job description

All the details

Work Pattern:
Wednesday: 14:00-18:00
Thursday: 14:00-18:00
Friday: 14:00-18:00
Saturday:14:00-18:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?