Customer Assistant - Beauty - Handforth

Marks and Spencer; Wilmslow; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks and Spencer is hiring a Customer Assistant for the Fashion, Home & Beauty section in Wilmslow. You will deliver a market-leading customer experience, assist shoppers with styling, and help customers find products both in-store and online.

The role suits people who enjoy pace and frontline service, with opportunities to use digital tools like Sparks App and in-store devices. Flexible weekend hours, excellent communication, and a proactive approach to meeting customer needs are key to

Job description

All the details

Work Pattern

• Sunday- 12:00 - 16:00
• Monday- 18:00 - 22:00
• Thursday- 18:00 - 22:00

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering a market leading customer experience. This isn't just a retail job - it's a role for people who love pace, graft, and playing their part in delivering our transformation.

We're looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that's through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor-made beauty routine. You'll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommend products both in-store and online.

At M&S, our customers don't wait. You'll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.

You'll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.

Efficiency and effectiveness are non-negotiable. You'll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five-star service.

Flexibility is vital. Retail moves fast - and you'll move faster. You'll adapt to where you're needed, when you're needed, always ready to meet the next challenge head-on.

If you're ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment.