Customer Assistant - Fashion, Home & Beauty - Hereford

Marks & Spencer Plc; Hereford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc in Hereford is seeking a Customer Assistant for our Fashion, Home & Beauty sections. You’ll be at the frontline, delivering style advice and five-star service while helping customers discover our latest trends.

You’ll be a fashion-forward brand ambassador who thrives in a fast-paced environment, drives sales, and uses Sparks App and in-store devices to enhance the shopping experience. Flexibility and teamwork are essential.

Responsibilities

• Deliver style advice and five-star service on the shop floor.
• Drive sales and grow our share in the fashion space.
• Be a confident brand ambassador serving customers and selling fashion items.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Adapt to fast-paced retail with flexibility and teamwork.

Skills

Customer service

Sales driven

Digital tools

Team player

Job description

Work Pattern

Sunday 10:30-16:30
Wednesday 06:00-10:00
Saturday 06:00-10:00

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.

We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

• At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.

• Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.

• Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.

• Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

This is the frontline of fashion retail - are you ready for it?