Customer Assistant - Fashion, Home & Beauty - Handforth

MARKS&SPENCER; Wilmslow; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in Wilmslow is seeking a Customer Assistant for our Fashion, Home & Beauty section. You will be at the frontline, delivering style advice and five-star service, helping customers find the latest trends and premium products.

Join a fast-paced team, drive sales, and act as a positive brand ambassador. You’ll use Sparks App and in-store devices to enhance the customer experience while maintaining high standards throughout the day.

Responsibilities

• Frontline ambition: deliver style advice and five-star service in a fast-paced fashion, home and beauty environment.
• Drive sales and grow market share by helping customers discover on-trend products.
• Be a confident brand ambassador, ready to serve customers and promote latest fashion items.
• Utilise in-store digital tools to enhance the customer experience and speed up transactions.
• Collaborate with team to maintain high standards, even during busy periods.

Job description

Work Pattern

Monday 0600-1600

Tuesday 0600-1600

Saturday 1030-2030

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering style advice and five-star service. This isn't just a retail job - it's a role for people who love pace, want to work hard and play their part in delivering our transformation.

We're looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who's ready to serve our customers and sell our latest fashion items.

• At M&S, our customers don't wait. You'll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
• Efficiency and effectiveness are non-negotiable. You'll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
• Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
• Flexibility is vital. Retail moves fast - and you'll move faster. You'll adapt to where you're needed, when you're needed, always ready to meet the next challenge head-on.

This is the frontline of fashion retail - are you ready for it?