Customer Assistant - Beauty - Handforth

Marks & Spencer Plc; Wilmslow; On-site; GBP 18,000 - 24,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in the Fashion, Home & Beauty section. You’ll deliver a market-leading customer experience, assist with styling, and help customers feel confident with products in-store and online.

You’ll work in a fast-paced retail environment, build rapport quickly, and use digital tools to personalise service and recommendations.

Qualifications

• Experience in customer service or retail preferred.
• Ability to build rapport quickly and listen to customer needs.
• Comfort with using digital tools to assist customers.

Responsibilities

• Deliver frontline customer service in a fast-paced environment.
• Assist customers with styling and product recommendations.
• Utilise Sparks App and in-store devices to enhance service.
• Adapt to changing tasks and peak times with efficiency.

Skills

Customer service

Styling guidance

Retail experience

Digital tools

Tools

Sparks App

In-store devices

Job description

Work Pattern

Sunday- 12:00 - 16:00
Monday- 18:00 - 22:00
Thursday- 18:00 - 22:00

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience. This isn’t just a retail job – it’s a role for people who love pace, graft, and playing their part in delivering our transformation.

We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor‑made beauty routine. You’ll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.

At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.

You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.

Efficiency and effectiveness are non-negotiable. You’ll keep standards sky‑high while balancing speed and accuracy, even when the pressure is on.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five-star service.

Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment.