Customer Assistance Representative - Bristol

Enterprise Flex-E-Rent; West of England; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Salary increase £1,000 after training

Fast-track progression to Senior role

Leadership development programme

Mon-Fri, no weekend shifts

25 days leave (+5 with service)

Pension and life assurance

GP appointments (digital)

Car hire discounts

Cycle to Work scheme

Volunteer days

Job summary

Enterprise Mobility, operating Flex-E-Rent in Bristol, is seeking a motivated Customer Assistance Representative. You will handle in-person, phone, and email inquiries, manage bookings, and support account management to grow the business.

Expect a hands-on, fast-paced environment with strong team collaboration. The role offers a structured development plan, a clear path to Senior Customer Assistance Representative within 10-12 months, and a Monday–Friday schedule with generous annual leave.

Qualifications

• Excellent communication and customer care skills.
• Flexible approach to work and ability to handle enquiries across channels.
• Experience using IT tools (Excel, Outlook) and basic problem-solving.

Responsibilities

• Delivering exceptional customer service in person, by phone, and via email.
• Managing vehicle bookings and fleet systems.
• Building strong customer relationships and supporting account management.
• Handling administration, problem-solving, and operational tasks.
• Helping the business grow by boosting income and reducing costs.
• Working both independently and as part of a fast-paced team.

Skills

Strong communication

Customer care

IT skills (Excel, Outlook)

Driving licence (UK/EU)

Security checks

Tools

Excel

Outlook

Job description

Join a Team That Keeps the UK Moving

Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At

Flex-E-Rent team in Bristol.

• Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion


• Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months


• Leadership Opportunities – Access to our development programme and future management roles


• Work-Life Balance – Monday to Friday schedule, no weekend shifts


• Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!


• Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!


• Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days

Join a Team That Keeps the UK Moving

Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Bristol.

Why Join Us?

• Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion


• Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months


• Leadership Opportunities – Access to our development programme and future management roles


• Work-Life Balance – Monday to Friday schedule, no weekend shifts


• Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!


• Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!


• Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days

What Division Will I Be Working In?

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth. To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)

Location

Enterprise Flex-E-Rent, 119 Burcott Rd, Avonmouth, Bristol BS11 8AD

Responsibilities

What You’ll Be Doing

• Delivering exceptional customer service in person, by phone, and via email


• Managing vehicle bookings and fleet systems


• Building strong customer relationships and supporting account management


• Handling administration, problem-solving, and operational tasks


• Helping the business grow by giving you the chance to boost income and cut costs


• Working both independently and as part of a fast paced high-performing team

Qualifications

What We’re Looking For

• Strong communication and customer care skills


• A flexible approach to work


• Experience handling enquiries via email, phone, and face-to-face


• A full UK/EU Manual Driving Licence is required for this role


• Business-level IT skills (Excel, Outlook, etc.)


• Ability to pass a security check (criminality, financial, and employment references)


• In accordance with current government guidelines, we are unable to offer sponsorship for this role as the role does not appear on the Home Office list of RQF Level 6 roles approved for sponsorship under the Skilled Worker system.