Customer Architect: Enterprise Data & AI Solutions

Reltio, Inc.; Greater London; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

Reltio is seeking a Customer Architect who will deepen customer relationships and maximize value from our Context Intelligence Platform. You’ll combine industry knowledge with technical leadership to align architecture, operations, and product guidance for strategic customers.

You will deliver workshops, coordinate cross‑functional teams, manage escalations, and advocate for customer needs while traveling to sites as needed. A strong background in SaaS, cloud, and APIs is essential.

Qualifications

• Bachelor's degree in computer science, engineering, or equivalent.
• 5+ years in technical support or customer-facing SaaS roles.
• 3+ years with cloud platforms and REST APIs.

Responsibilities

• Serve as the technical expert on Reltio platform capabilities for customers as they develop solutions.
• Present technical knowledge of architectural designs including integration approaches.
• Deliver workshops and advisory services to enhance customer technical understanding and product usage.
• Hands-on experience with customer engineering and cross-functional teams.
• Manage customer portfolio of tickets, resolutions, and product enhancement requests.
• Own escalation paths with customers and coordinate resources for timely resolution.
• Stay at the forefront of industry trends and offer proactive guidance.
• Ensure a seamless onboarding experience for long-term satisfaction.
• Participate in executive reviews and CSAT/NPS surveys to build partnerships.
• Translate customer needs into documentation and product enhancement requests.

Skills

Bachelor's degree in CS/Engineering

5+ years technical support

5+ years SaaS customer-facing

3+ years AWS/GCP/Azure

3+ years REST APIs

3+ years MDM solutions

Observability tools

Cross-functional collaboration

Communication & analytics

Education

Bachelor’s degree in Computer Science/Engineering

Tools

AWS

GCP

Azure

REST APIs

MDM

LogDNA

CloudWatch

Job description

Reltio is seeking a Customer Architect who will deepen customer relationships and maximize value from our Context Intelligence Platform. You’ll combine industry knowledge with technical leadership to align architecture, operations, and product guidance for strategic customers.

You will deliver workshops, coordinate cross‑functional teams, manage escalations, and advocate for customer needs while traveling to sites as needed. A strong background in SaaS, cloud, and APIs is essential.