Customer Analyst

Harnham; Metropolitan Borough of Solihull; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Bonus

Job summary

Harnham is seeking a Customer Analyst in Stratford-upon-Avon (Hybrid – 1 day a week in office). The role focuses on delivering end-to-end campaign selections using SQL, translating marketing briefs into data outputs, and driving data-led campaigns within an insurer’s customer data transformation.

You will work across CRM and engagement datasets, support test & learn campaigns, and manage campaign cycles ahead. A strong SQL background and experience with large datasets are essential.

Qualifications

• Strong SQL
• Background in campaign selections / CRM / customer analytics
• Experience working with large datasets
• Ability to translate business needs into data outputs

Responsibilities

• Build and deliver campaign selections using SQL
• Translate marketing briefs into technical requirements
• Work across CRM, transactional & engagement datasets
• Support test & learn campaigns and performance tracking
• Push selections into CRM (moving to Dotdigital)
• Plan and manage campaign cycles 1–2 months ahead

Skills

Strong SQL

Campaign selections / CRM / customer

Large datasets

Translate business needs into data

Tools

CRM platforms

Dotdigital

Job description

Customer Analyst

£45,000–£50,000 + Bonus

Stratford-upon-Avon (Hybrid – 1x Day a Week in Office)

If you’re a SQL-heavy analyst tired of insight going nowhere, this is where your work actually turns into live customer campaigns! Brand-new role, strong team, and a business investing heavily in customer data + marketing capability.

The Company

You’ll be joining a leading UK insurer with a strong reputation for customer experience and long-term stability; they’re in the middle of a major data transformation, with new platforms, better access to customer data, and a real push towards data-led decision making across the business.

The Role

Sitting in the Customer Selections & Analytics team, you’ll own the delivery of campaign selections end-to-end. This is a hands-on SQL role with clear commercial impact.

Key responsibilities:

• Build and deliver campaign selections using SQL
• Translate marketing briefs into technical requirements
• Work across CRM, transactional & engagement datasets
• Support test & learn campaigns and performance tracking
• Push selections into CRM (moving to Dotdigital)
• Plan and manage campaign cycles 1–2 months ahead

You’ll work across Financial Services, Personal Lines & Commercial, giving you broad exposure across the business.

Your Skills & Experience

• Strong SQL
• Background in campaign selections / CRM / customer analytics
• Experience working with large datasets
• Ability to translate business needs into data outputs

The Benefits

• £45,000–£50,000
• Bonus