Customer Ambassador (Part Time)

Thirteen; Tees Valley; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Salary pro rata (£13,838.50 pro rata,

Annual leave 28–31 days + birthday

Pension up to 17%

Health plan

Discount platform

Leave buy/sell

Job summary

Thirteen Group is recruiting a Part Time Customer Ambassador to join our Repairs Team for 12 months. The role is 18.5 hours per week, covering Wednesday afternoons, Thursdays and Fridays, with a mix of home working and weekly time in our Hudson Quay office in Middlesbrough.

You’ll support customers from initial repair reporting through to completion, keeping them informed, coordinating administration and helping deliver a smooth repairs experience.

Qualifications

• Experience delivering outstanding customer service in a customer-facing environment.
• Excellent communication skills and ability to build relationships.
• Empathy and resilience to handle enquiries and complaints effectively.
• Confident using IT systems and maintaining records.
• Well organised with ability to prioritise and solve problems.

Responsibilities

• Support customers from repair report to completion with timely updates.
• Provide admin support across Repairs and Maintenance, keeping records accurate.
• Coordinate repair activity to optimise resources and customer outcomes.
• Handle customer enquiries and complaints promptly and effectively.
• Gather feedback and identify service improvement opportunities.

Skills

Customer service

Communication

Empathy

IT systems

Organisation

Job description

Join us as a Customer Ambassador at Thirteen Group!

Thirteen Group is on the lookout for a Part Time Customer Ambassador (18.5 hours per week) for 12 months to join our Repairs Team, working Wednesday afternoons, Thursdays and Fridays.

As part of our team, you’ll play an important role in delivering a smooth and positive repairs experience for our customers. Throughout the repairs journey you’ll keep customers informed and coordinate administration activity behind the scenes.

This is a roam role, so you’ll work mainly from home and at least two days a week from our fantastic office at Hudson Quay in Middlesbrough (Wednesdays and Thursdays). We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

Thirteen Benefits:

• Salary - £13,838.50 pro rataper annum (FTE £27,677).

• Annual leave – pro rata starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.

• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).

• Simply Health – save money on common health expenses and get access to health and wellbeing support services.

• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.

• Opportunities to buy and sell annual leave.

Key Responsibilities:

• Support customers from the moment a repair is reported through to completion, keeping them informed with timely updates and clear communication.

• Provide administrative support across the Repairs and Maintenance directorate, ensuring records and systems are maintained accurately.

• Co-ordinate repair activity to make the best use of resources while delivering excellent customer outcomes.

• This role has a high level of customer care, so you’ll ensure customer enquiries and complaints are resolved promptly and effectively.

• Gather customer feedback and help identify opportunities to improve services and the overall customer experience.

About You:

• You’ll h"have experience delivering outstanding customer service in a customer‑facing environment.

• Great communication skills, with the ability to build positive relationships with customers, colleagues and contactors.

• You’ll genuinely enjoy helping people, with the empathy and resilience to handle customer enquiries and complaints effectively.

• Confident using a range of IT systems and maintaining accurate records.

• Well organised and proactive, with the ability to prioritise workloads and solve problems.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

- Join a team that’s local at heart but welcomes talent from everywhere.

- Be part of an organisation that values diversity and inclusivity.

- Be a part of a company that offers tailored support services, going beyond just housing solutions.

This role has the potential to be made permanent.

If you’ve interviewed for this role within the last 6 months, we wouldn’t be able to reconsider your application at this time

For internal candidates: If you’dlike to request this fixed term opportunity on a secondment basis, please seek your current manager’s approval before applying

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.