Customer AI Engineer — Personalised AI Solutions

Accenture PLC; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days leave per year

3 volunteering days

Family-friendly policies

Private healthcare

Pension plan

Employee assistance programme

Job summary

Accenture Song is seeking a Customer AI Engineer in London or Manchester to design, build and deploy AI-powered customer solutions across the full delivery lifecycle. You will work in a multidisciplinary team comprising data scientists, architects and client stakeholders to solve growth challenges with responsible, production-ready AI.

The role emphasizes hands-on engineering, experimentation, and clear communication of AI value to clients, with opportunities to advance in a global,

Qualifications

• Experience applying AI to customer, marketing, commerce or service challenges.
• Experience with NLP, computer vision or multimodal AI models.
• Knowledge of Responsible AI, guardrails and safety practices in production environments.
• Familiarity with Snowflake, Databricks or similar data platforms.
• Consulting or client-facing delivery experience.
• Bachelor’s or Master’s degree in CS/DS/Engineering.

Responsibilities

• Design, build and deploy AI-powered tools end to end, from problem definition through live service and iteration.
• Develop generative AI solutions using prompt and context engineering, coding, retrieval-augmented generation, fine-tuning and evaluation techniques.
• Implement and optimise agentic AI workflows and multi-step reasoning pipelines, integrating with enterprise systems and data sources.
• Build, train, evaluate and deploy machine learning models, and define the approach for running and monitoring them in production.
• Break complex problems into smaller, testable components while balancing speed, security and maintainability.
• Run experiments to test new approaches and apply learnings to the solutions being built.
• Translate business problems into AI solutions with measurable value, and communicate technical concepts to stakeholders.
• Document patterns and build reusable assets and best practices across the AI & Modelling Craft.
• Contribute to capability building and knowledge sharing across the Song AI & Data practice

Skills

Machine learning

Generative AI

Agentic AI

Prompt engineering

Client-facing

Education

Bachelor’s or Master’s degree in CS/DS/Engineering

Tools

Snowflake

Databricks

Python

ML frameworks (TensorFlow/PyTorch)

Job description

Accenture Song is seeking a Customer AI Engineer in London or Manchester to design, build and deploy AI-powered customer solutions across the full delivery lifecycle. You will work in a multidisciplinary team comprising data scientists, architects and client stakeholders to solve growth challenges with responsible, production-ready AI.

The role emphasizes hands-on engineering, experimentation, and clear communication of AI value to clients, with opportunities to advance in a global,