Customer After-Sales Advisor

JR United Kingdom; Cockermouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une opportunité passionnante se présente au sein de M-Sport UK pour un Customer After-Sales Advisor dynamique. Ce rôle clé vous permettra de travailler dans l'industrie de la compétition automobile, offrant un soutien aux clients avec professionnalisme tout en gérant des tâches variées. Vous profiterez d'un environnement de travail dynamique, associé à des avantages attrayants tels que des horaires flexibles, un régime de retraite et un plan de santé.

Benefits

Assurance vie

Heures de travail flexibles

Régime de retraite d'entreprise

Adhésion à un gymnase à prix réduit

Programme de récompenses

Plan de santé d'entreprise

Prix pour longues années de service

Programme d'assistance aux employés

Qualifications

• Expérience préalable dans l'industrie automobile ou de la compétition.
• Compétences en communication téléphonique et négociation.
• Compréhension de base des pièces automobiles.

Responsibilities

• Coordonner la livraison des pièces et services avec des équipes globales.
• Écouter les préoccupations des clients et fournir des solutions adaptées.
• Organiser des reconstructions de composants en collaboration avec des départements internes.

Skills

Organisation

Multitasking

Communication

Négociation

Résolution de problèmes

Tools

MS Office

Systèmes de contrôle des stocks

Job description

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Client:

M-Sport UK

Location:

Cockermouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

ABOUT THE ROLE

Are you passionate about motorsport and thrive in a fast-paced environment? We’re expanding our dynamic Sales Team and seeking a proactive Customer After-Sales Advisor to deliver exceptional support across our global motorsport programmes. This is a key role within our business, offering a unique opportunity to engage with valued clients and ensure their needs are met with professionalism and care.

The role and responsibilities include:

• Coordinate with global teams to deliver timely parts and services.
• Actively listen to customer concerns and provide appropriate solutions.
• Create and manage time schedules based on customer requirements.
• Promote and upsell relevant products and services.
• Organise component rebuilds in collaboration with internal departments.
• Keep customer informed on the status of orders and rebuilds.
• Liaise with the Accounts department to ensure smooth payment processing and documentation.

WHO WE’RE LOOKING FOR

We’re looking for a self-motivated team player with a positive and enthusiastic attitude. The ideal candidate will be:

• Highly organised with excellent attention to detail.
• Skilled in multitasking and prioritising workloads under pressure.
• A confident communicator with superb telephone etiquette and negotiation skills.
• Technically minded with a basic understanding of automotive parts and commercial documentation.
• Computer literate with strong MS Office skills and experience using stock control systems.
• A collaborative problem-solver who builds trust-based relationships with both customers and colleagues.

Preferred Experience:

• Previous experience in the automotive or motorsport industry, especially in a dealership or after-sales environment.

WHY US

Operating a renowned global motorsport business with state-of-the-art facilities and successful performances worldwide, M-Sport UK provides engineering expertise behind award-winning competition cars and has become an industry leader in various motorsport series.

The drive to deliver championship-winning performances excites and motivates our workforce; our dedicated business support team is central to our success, working closely to support our projects with outstanding results on the world stage.

We love what we do, and passion drives our success.

WHAT WE OFFER

Located on the edge of the English Lake District National Park, M-Sport UK offers the high-energy environment of international motorsport, combined with the tranquility of the Lakeland fells and recreational opportunities.

We also offer a range of employee benefits including: life assurance, flexible working hours, a company pension scheme, discounted gym membership, a discount reward scheme, cycle to work scheme, company healthcare plan, long service awards, and an employee assistance programme. Additionally, our dedicated Work Culture Team hosts regular meetings, competitions, and activities.