Customer Advisor - Stock flow

B&Q Limited; Basingstoke; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Staff discount

Pension scheme

ShareSave options

Holiday entitlement 6.6 weeks

Employee Assistance Programme

Wellbeing benefits

Job summary

B&Q Limited in Basingstoke is seeking a Customer Advisor - Stock Flow to join our store floor team. You will help ensure the store is stocked with customer needs and future-ready products while maintaining safety and efficiency throughout shifts.

This role supports a rotational schedule across weekdays and weekends, with opportunities to gain a forklift license and contribute to store improvements through proactive decision-making.

Qualifications

• Excellent communication skills to handle customers and colleagues.
• Organised and analytical thinker who can prioritise tasks.
• Able to work well in a team and adapt to a rota that includes weekends and holidays.

Responsibilities

• Ensure shelves are stocked with customer-ready products.
• Maintain safety and efficiency in-store operations.
• Support colleagues and share information to improve store performance.
• Develop solutions and participate in decisions that grow the business.

Skills

Great communication

Organised

Analytical thinking

Teamwork

Flexibility

Job description

Overview

Customer Advisor - Stock Flow

Full Time - 36.75 hours per week

Permanent Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £13.64per hour (Inclusive of an £0.54 per hour, store specific location allowance)

B&Q Basingstoke

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Stock Flow Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll think differently about how we inspire people to create a home they love. You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities. Efficiency and safety will be vital of course, especially if you gain your forklift license with us. You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together.

What we need:

A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us. You’re an organised and analytical thinker, and you know how to keep things simple. You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.