Customer Advisor | Retail Support & Flexible Hours

Boots UK; City of Edinburgh; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave and gift card

Flexible benefits scheme

TELUS Health EAP

Job summary

Boots UK is seeking a Customer Advisor to work on-site in Edinburgh, handling tills, advising customers, and promoting offers. You will help maintain stock, ensure a clean store, and deliver great service supported by award-winning training.

The role emphasizes teamwork, effective communication, and a customer-centric approach, with an hourly rate of £13.02–£15.10 and progression after six months.

Qualifications

• Excel in a varied environment.
• Communicate and listen effectively.
• Enjoy working as part of a team.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
• Have 5 years of unbroken references to obtain an airside pass with exact dates within the last 5 years.

Responsibilities

• Help customers at tills and advise on products.
• Promote in-store offers and schemes to customers.
• Ensure products are well displayed and stock replenished.
• Keep the store clean and presentable for a great shopping experience.
• Participate in award-winning training accredited by the Institute of Customer Service.

Skills

Customer service

Teamwork

Communication

Listening

Attention to detail

Job description

Boots UK is seeking a Customer Advisor to work on-site in Edinburgh, handling tills, advising customers, and promoting offers. You will help maintain stock, ensure a clean store, and deliver great service supported by award-winning training.

The role emphasizes teamwork, effective communication, and a customer-centric approach, with an hourly rate of £13.02–£15.10 and progression after six months.