Customer Advisor - Night Stock flow

B&Q Limited; West of England; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Limited is seeking a Night Stock Flow Customer Advisor at Cribbs Causeway. The role is full-time (36.75 hours weekly) on a permanent contract with shifts Thu–Sun, 20:00–06:15. Night premium applies; notional hourly rate £13.62 plus allowances.

Join a team focused on safe, efficient stock handling and customer service, with opportunities to gain forklift certification and contribute to store improvement.

Qualifications

• Excellent communication across teams and customers.
• Organised and analytical approach to tasks, even in busy periods.
• Able to work collaboratively with colleagues to meet store goals.
• Willingness to learn new technology and processes.
• Flexibility to work a rota including weekends, evenings and bank holidays.

Responsibilities

• Ensure the store is stocked with products customers need and new stock.
• Maintain safety and efficiency in night operations.
• Assist with processes and decisions to help grow the business.

Skills

Great communication

Organised thinker

Analytical thinking

Team player

Flexibility with weekends/evenings/bnk

Willing to learn new technology

Tools

Forklift license

Job description

Overview

Customer Advisor - Night Stock Flow

Full Time - 36.75 hours per week

Permanent Contract

Shifts available Thursday - Sunday, 20:00 - 06:15

UK Notional hourly rate £13.62 per hour(Inclusive of an £0.52 per hour, store specific location allowance+ additional £2 per hour between 10pm - 5am)*

B&Q Cribbs Causeway

*Colleagues under 18 are not permitted to work between 10pm-6am

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Night Stock Flow Customer Advisor and you'll be a big part of this.

What's the job?

Join our team, and you’ll think differently about how we inspire people to create a home they love. You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities. Efficiency and safety will be vital of course, especially if you gain your forklift license with us. You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together.

What we need:

A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us. You’re an organised and analytical thinker, and you know how to keep things simple. You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.