Customer Advisor/Logistics Advisor

Adore Recruitment; Wickford, Chelmsford; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a Customer Advisor to join their dynamic logistics team in Wickford. This full-time role involves engaging with customers over the phone, addressing queries, and ensuring timely delivery updates. You will thrive in a supportive environment, working alongside a dedicated team and a supervisor who values your contributions. With a focus on building relationships and providing excellent service, this position offers a chance to shine in a fast-paced setting. If you have a passion for customer service and logistics, this opportunity is perfect for you!

Benefits

Free Parking

Quarterly Bonus

Qualifications

• Experience in customer service or logistics is preferred.
• Positive personality and strong communication skills are essential.

Responsibilities

• Respond to customer inquiries via phone and email.
• Provide delivery ETAs and manage service queries.
• Work closely with transport planners to ensure service quality.

Skills

Customer Service

Communication Skills

Problem Solving

Logistics Knowledge

Education

High School Diploma

Job description

Customer Advisor / Logistics Advisor

£24,500 Wickford / Chelmsford Location Plus quarterly bonus

Free parking!!! Monday to Friday Full time (office based) Car driver required.

08.30-17.30

I am looking for someone with a positive personality who enjoys dealing with customers on the phone, solving any queries, and building relationships.

The role is to update and assist customers on their deliveries in a buzzy logistics department. The role is based in newly refurbished offices with free parking!!

You will work within a great team and have the support of a team supervisor.

ROLE & RESPONSIBILITIES:

• Respond to customer enquiries by phone, email, web queries
• Provide ETAs
• Work closely with the transport planners
• Answer all incoming service calls
• Respond to all customer emails
• Manage and resolve all queries on the service log

If you have logistics or telephone-based customer service experience or have been in an administrative role which involved a lot of telephone liaison, please contact me to discuss this role.

IMMEDIATE INTERVIEWS FOR THE RIGHT PERSON!!!

To discuss this role or to apply please call Claire at Adore Recruitment

01268 971950 or 07930 381 354

or email your CV to [e-mail]