Customer Advisor - Checkouts

B&Q Limited; Penrith; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Award-winning pension

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing

Generous breaks

Job summary

B&Q Penrith is looking for a friendly Customer Advisor for the checkouts area on a part-time basis. You’ll be the heart of the store, helping customers with purchases, handling tills, and guiding them to click & collect as needed.

Shifts run across Monday to Sunday, 7.00am–10.00pm, with a rota that includes weekends and bank holidays; the role offers a supportive team and opportunities to learn across departments.

Qualifications

• Experience helping customers and resolving queries is preferred.
• Able to work on a rota including weekends, evenings and bank holidays.
• Comfortable using new technology and cash-handling systems.

Responsibilities

• Assist customers at the checkouts and drive sales.
• Support click & collect and setup store displays.
• Maintain a tidy till area and provide great service.

Skills

Customer service

Team player

Flexibility

Friendly

Job description

Overview

Customer Advisor - Checkouts

Part Time - 15 hours per week

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £13.10 per hour

B&Q Penrith

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.

We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

• award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• payroll giving
• an Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits
• lots more!
• we also provide generous breaks to make sure you’re refreshed and able to perform at your best.