Customer Advisor

B Q; Braintree; On-site; GBP 10,000 - 12,000; Part time

Benefits offered by this job

Award-winning pension

ShareSave options

6.6 weeks holiday

Shopping discounts

Employee Assistance Programme

Wellbeing benefits

Job summary

B&Q Braintree is hiring a Customer Advisor for Decor on a permanent part-time basis, 15 hours per week, with weekend shifts.

You’ll be an expert advisor, helping customers with home improvement projects, supporting stock checks, displays, and learning paint-mixing and timber cutting. Great customer service is key.

The role offers a competitive hourly rate of £13.37, including a location allowance, and a comprehensive benefits package.

Qualifications

• Customer-focused with a friendly, outgoing attitude.
• Willing to learn and adapt to new technology.
• Able to work weekends, evenings, and bank holidays on a rota.

Responsibilities

• Assist customers and advise on home improvement projects.
• Manage stock and set up displays to ensure store looks inviting.
• Deliver great customer service as the main goal and support colleagues.

Skills

Customer service

Sales

Stock management

Teamwork

Flexibility

Job description

Overview

Customer Advisor Decor

Part Time - 15 hours per week

Permanent Contract

Shifts available Saturday - Sunday, 7.00am - 8.00pm -/8.30am/5pm

UK Notional hourly rate £13.37 per hour (Inclusive of an £0.27 per hour, store specific location allowance)

B&Q Braintree

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities . You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.