Customer Advisor - Checkouts

careers-bandq; Penrith; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Pension scheme

ShareSave options

Six weeks holiday

Payroll giving

Employee Assistance

Shopping discounts

Wellbeing benefits

Job summary

B&Q Penrith is hiring a part-time Customer Advisor for Checkouts. You will be the friendly face on tills, helping customers with purchases and queries, including click & collect and store displays. The role requires flexibility to cover weekends and bank holidays, with shifts across 7.00am to 10.00pm.

You will be trained in various areas and rewarded with a range of benefits and a supportive team environment as part of the B&Q family.

Qualifications

• Friendly and outgoing; eager to help customers.
• Able to learn new technology and ways of working.
• Good at working in a team and flexible for rota including weekends/evenings/bank holidays.

Responsibilities

• Provide excellent customer service at checkouts and tills.
• Assist with click & collect, displays, and ensuring store presentation.
• Support customers with home improvement projects and product advice.

Skills

Customer service

Teamwork

Flexibility

Learning mindset

Technology adoption

Job description

Overview

Customer Advisor - Checkouts

Part Time - 15 hours per week

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £13.10 per hour

B&Q Penrith

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.

We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

• award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• payroll giving
• an Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits
• lots more!
• we also provide generous breaks to make sure you’re refreshed and able to perform at your best.