Customer Advisor - Checkouts

B&Q; Exeter; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Pension scheme

ShareSave options

Holiday entitlement

Employee Assistance Programme

Shopping discounts

Wellbeing benefits

Job summary

B&Q Exeter is looking for a Checkouts Customer Advisor. You’ll be the on-the-floor expert who greets customers, understands home improvement needs, and drives sales at the tills while helping with click and collect and setting up displays.

You’ll be trained in various areas, enjoy a rota that covers weekends, evenings and bank holidays, and be part of a supportive team in a store that values diversity. The role offers a competitive hourly rate and location in Exeter.

Qualifications

• Friendly and outgoing, eager to learn and helpful to others.
• Comfortable using new technology and working with a team.
• Able to work on a rota including weekends, evenings and bank holidays.

Responsibilities

• Greet customers and understand their home improvement needs.
• Assist with sales at the tills and support click & collect.
• Set up displays and keep store looking inviting.
• Provide great customer service to drive customer satisfaction.

Skills

Customer service

Teamwork

Flexibility

Rotas weekends

Job description

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £ 13.37 per hour (Inclusive of an £0.27 per hour, store specific location allowance)

B&Q Exeter

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.

Overview

Customer Advisor - Checkouts

Full Time - 18 hours per week

Permanent Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £ 13.37 per hour (Inclusive of an £0.27 per hour, store specific location allowance)

B&Q Exeter

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

What We Need

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.