Customer Advisor - Checkouts

B Q; Wellingborough; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Wellingborough is seeking a part-time Checkouts Customer Advisor to join a diverse team. The role covers early to late shifts across Monday to Sunday, with 10 hours per week and a permanent contract.

A customer-focused approach and willingness to learn on tills and new systems are essential for providing excellent service to our customers. You will be trained across areas and work as part of a friendly team, contributing to store standards and smooth checkout operations.

Qualifications

• Friendly and outgoing with a customer-focused approach.
• Willing to work weekends and late shifts on a rota.
• Able to learn new technology and systems.

Responsibilities

• Assist customers at checkouts and on the sales floor.
• Support click & collect, displays and store presentation.
• Deliver great customer service and upsell where appropriate.

Skills

Customer service

Teamwork

Flexibility

Communication

Job description

Shifts available Monday - Sunday, 6am - 10pm

UK Notional hourly rate £ 13.10 per hour

B&Q Wellingborough

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.

Overview

Customer Advisor - Checkouts

Part Time - 10 hours per week

Permanent Contract

Shifts available Monday - Sunday, 6am - 10pm

UK Notional hourly rate £ 13.10 per hour

B&Q Wellingborough

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• an award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• payroll giving
• an Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits
• lots more!

We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we’ll consider your application in line with our Disability Confident commitments.