Customer Advisor - B&Q Collect Dumfries

B&Q Limited; Dumfries; On-site; GBP 16,000 - 22,000; Part time

Job summary

B&Q Limited in Dumfries is hiring a Customer Advisor on a 6-month fixed-term contract for 24 or 32 hours per week. Shifts are 12 hours, Monday to Sunday, 8:30am–6:30pm, with induction at Carlisle.

Join the B&Q Collect Trial at Cuckoo Bridge Retail Park and help customers with online orders, returns, and in-store stock, while using digital tools to manage orders and stock. This role requires flexibility and a customer-first mindset.

Qualifications

• Friendly, outgoing, eager to help others.
• Willing to learn new technology and ways of working.
• Able to work alone or with one other person, mostly alone.

Responsibilities

• Assist customers with online orders, returns, and next orders.
• Oversee stock transport to/from site.
• Ensure smooth collection/return of B&Q and Marketplace products.
• Collaborate with buddy store and GXO to fulfill orders/returns.
• Use digital systems to manage stock and process orders.
• Follow policies and embody B&Q behaviours.

Skills

Customer service

Teamwork

Communication

Digital literacy

Job description

Overview

Part Time – 24 or 32 hours per week

6 Month Fixed Term Contract

12 hour shifts available Monday - Sunday, 8:30am-6:30pm

UK Notional hourly rate £13.10 per hour

*This role is for B&Q Collect Dumfries - Cuckoo Bridge Retail Park DG2 9BF

**Colleagues must be over the age of 18 due to shift lengths and lone working

*** Induction will be based in B&Q Carlisle

We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor in our B&Q Collect Trial and you’ll be a big part of this.

What's the job?

• Making every customer count by supporting them with every step of their digital journey – with picking up an online order, returning a product that didn’t work out or getting help with their next order.
• Overseeing the transport of stock to and from the site.
• Providing a seamless customer journey for customers collecting and returning B&Q and Marketplace products.
• Working with colleagues across your buddy store and GXO to ensure customer orders and returns are fulfilled seamlessly.
• Using digital systems and devices to manage stock and process orders.
• Adhering to policies and procedures relevant to the role and role modelling our B&Q behaviours.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others.

You’ll be happy to expand your skills by using new technology and learning new ways of working. This role includes working alone or with one other person so you’re great at working in a team but can also be relied on to work alone for most of the day.

This role involves working up-to 12-hour shifts, so you’ll be flexible enough to work longer shifts on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• Company Bonus Scheme
• ShareSave options
• 6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more