Customer Advisor

B&Q Limited; Leeds; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Job summary

B&Q Limited in Leeds is hiring a Customer Advisor on a part-time basis for 11.5 hours per week under a 3-month fixed-term contract. Shifts run Monday to Sunday, 7.00am–10.00pm, with a notional hourly rate of £13.10.

You’ll be guiding customers on home improvement projects, assisting with stock, displays and ensuring a great store environment. You’ll be trained in tasks like paint-mixing and timber cutting, but excellent customer service remains the core goal.

Qualifications

• Friendly and outgoing, eager to learn and comfortable helping others.
• Great at working in a team and flexible to a rota that includes weekends, evenings and bank holidays.

Responsibilities

• Assist customers and act as an expert advisor.
• Help with stock management and setting up displays.

Skills

Customer service

Teamwork

Flexibility

Willingness to learn

Job description

Overview

Customer Advisor

Part Time - 11.5 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £13.10 per hour

B&Q Leeds

We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.