Trainee Customer Resolutions Advisor

Foxtons Estate Agents; United Kingdom; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

ARLA qualification training

Career progression

Volunteering day

Wellbeing support

Team socials

Parental leave

Job summary

Foxtons Estate Agents in Canary Wharf is seeking a Trainee Customer Resolutions Advisor. You will deliver exceptional service to landlords and tenants, supporting administration and property matters from day one.

You will learn how to handle queries, coordinate repairs, and keep customers informed while progressing toward an ARLA qualification. The role offers hybrid working, full onboarding, and clear progression opportunities within a supportive environment.

Qualifications

• Experience in customer service is desirable but not required.
• Excellent organisational and administrative skills are essential.
• Attention to detail is crucial for accurate administration.
• A proactive, positive attitude with the willingness to learn is valued.
• Good problem-solving skills will help resolve customer queries.

Responsibilities

• Provide excellent customer service to tenants and landlords throughout the tenancy journey.
• Support with day-to-day administration and coordination of property matters.
• Learn how to handle queries, resolve issues, and keep customers informed.
• Assist with maintenance requests and liaise with contractors.
• Work closely with local offices and specialist teams.
• Build knowledge of property processes, systems, and legislation.

Skills

Customer service

Organisational skills

Attention to detail

Proactive attitude

Problem-solving

Job description

About The Role

Are you looking to build a career centred around delivering exceptional customer service while developing new professional skills?

Join Foxtons in Canary Wharf as a Trainee Customer Resolutions Advisor and become part of a team that’s passionate about delivering exceptional service to landlords and tenants.

Whether you're a recent graduate or looking to take the next step in improving your customer service and administrative skills, we’ll give you all the training, tools, and support you need to succeed. This is the perfect opportunity to build a career in property, even if you have no prior experience.

You’ll support a portfolio of residential properties, gaining hands-on experience while learning from industry experts. From day one, you’ll play a key role in ensuring everything runs smoothly for our customers. If you enjoy helping people, staying organised, and making sure everything runs smoothly, this is the perfect place to start your career.

What you’ll be doing:

• Providing excellent customer service to tenants and landlords throughout the tenancy journey
• Supporting with day-to-day administration and coordination of property matters
• Learning how to handle queries, resolve issues, and keep customers informed
• Assisting with maintenance requests and liaising with contractors
• Working closely with our local offices and specialist teams
• Building your knowledge of property processes, systems, and legislation

We offer:

• Salary: £26,000 - £30,000 per annum, depending on experience
• Hybrid working: Flexibility to work from home once fully trained
• Training & Development: Full onboarding, structured training programme, and support to gain your ARLA qualification
• Career Progression: Regular reviews and clear progression opportunities
• Inclusive Culture: Equity, Diversity & Inclusion networks and Foxtons-funded social events
• Volunteering: One paid day per year to support a cause you care about
• Wellbeing Support: Enhanced sick pay, confidential support line, Mental Health First Aiders, coaching platform, and subsidised gym membership
• Team Events: Christmas Party, Summer Sports Day, and regular socials
• Family Support: Enhanced parental leave and family-friendly policies
• Pension Scheme: Contributory pension to support your future

About You

You will need:

• Apassion for customer service and helping people
• Strongorganisational and administrative skills
• Excellentattention to detail
• Aproactive, positive attitude with the willingness to learn
• Goodproblem-solving skills

No previous property management experience isrequired.

Full training and ongoing support will be provided from day one. Whileexperience in a customer service or administrative role is beneficial, it’s notessential.

What matters most is your motivation, your mindset, andyour ambition to succeed. Bring that, and we’ll provide everything you need tobuild a successful career at Foxtons.

About The Company

As London’s number 1 estate agency brand,* our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.

Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.

* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level