Customer Advisor

United Utilities; Warrington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

On-site facilities

Inclusive culture

Job summary

United Utilities in the North West is hiring a Customer Service Advisor to help customers by phone, email, web chat or post. You will deliver friendly service from start to finish, own customer issues and follow through on promises, and use IT systems to log and resolve queries.

Join a welcoming team at head office in Lingley Mere Business Park, where on-site facilities and an inclusive culture support your growth as you learn through a structured training programme.

Qualifications

• Customer-first mindset - You love helping people and solving problems.
• Great communication - You listen well and explain clearly.
• Resilience - You stay calm and focused, even under pressure.

Responsibilities

• Help customers with queries via phone, email, web chat, or post.
• Deliver friendly, helpful service from start to finish.
• Own customer issues and follow through on promises.
• Use IT systems to log and resolve queries.
• Work with empathy, speed, and accuracy.

Skills

Customer-first

Great communication

Resilience

Job description

• As a Customer Service Advisor, you'll be the voice of United Utilities-helping customers with their queries via phone, email, web chat, or post. You'll:
• Deliver friendly, helpful service from start to finish
• Own customer issues and follow through on promises
• Use IT systems to log and resolve queries
• Work with empathy, speed, and accuracy

What you'll bring:

• Customer-first mindset - You love helping people and solving problems
• Great communication - You listen well and explain clearly
• Resilience - You stay calm and focused, even under pressure

Your journey with us

• Chat with Reed Talent Solutions - We'll guide you through the process
• Onsite Interview - Show us your skills in a friendly session including competency-based questions
• Pre-employment Checks - We'll help you get everything sorted in order to start in your new role
• Welcome Call - Meet your Team Leader and get ready for your first day
• Training & Support - Learn through the training programme with guidance and mentoring, Own customer issues and follow through on promises
• Use IT systems to log and resolve queries
• Work with empathy, speed, and accuracy
• Customer-first mindset - You love helping people and solving problems
• Great communication - You listen well and explain clearly
• Resilience - You stay calm and focused, even under pressure
• United Utilities delivers clean water and manages wastewater for 7 million customers across the North West. With over 5,000 employees, they're committed to providing excellent service and building a team that reflects the diversity of the communities they serve.

At their head office in Lingley Mere Business Park, you'll enjoy on-site facilities and a welcoming, inclusive culture.