Multi-Channel Customer Care Specialist

United Utilities; Warrington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

On-site facilities

Inclusive culture

Job summary

United Utilities in the North West is hiring a Customer Service Advisor to help customers by phone, email, web chat or post. You will deliver friendly service from start to finish, own customer issues and follow through on promises, and use IT systems to log and resolve queries.

Join a welcoming team at head office in Lingley Mere Business Park, where on-site facilities and an inclusive culture support your growth as you learn through a structured training programme.

Qualifications

• Customer-first mindset - You love helping people and solving problems.
• Great communication - You listen well and explain clearly.
• Resilience - You stay calm and focused, even under pressure.

Responsibilities

• Help customers with queries via phone, email, web chat, or post.
• Deliver friendly, helpful service from start to finish.
• Own customer issues and follow through on promises.
• Use IT systems to log and resolve queries.
• Work with empathy, speed, and accuracy.

Skills

Customer-first

Great communication

Resilience

Job description

United Utilities in the North West is hiring a Customer Service Advisor to help customers by phone, email, web chat or post. You will deliver friendly service from start to finish, own customer issues and follow through on promises, and use IT systems to log and resolve queries.

Join a welcoming team at head office in Lingley Mere Business Park, where on-site facilities and an inclusive culture support your growth as you learn through a structured training programme.