Customer Advisor

Pavers Shoes; Malvern; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a growing and family-oriented company as a part-time Customer Advisor in Malvern. You'll provide exceptional customer service, offer advice on shoe care and accessories, and help maintain store standards while enjoying a supportive work environment with opportunities for growth.

Benefits

Generous Staff Discount

Holiday Entitlement

Company Contribution Pension

Pavers Foundation access

Pavers Academy access

Wellbeing and financial support through RetailTRUST

Qualifications

• Experience in retail or customer care is advantageous.
• Positive attitude and strong communication skills required.

Responsibilities

• Advise customers on shoe care and accessories.
• Achieve daily KPIs.
• Maintain store standards and product placements.

Skills

Customer service orientation

Sales skills

Teamwork

Communication

Job description

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Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You willhelp us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to compliment a customer’s needs, offering genuine, honest, and knowledgeable advice on our all products.

You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!

We have a part time Customer Advisor opportunity to join our Pavers team in Malvern on a 12 hours over 3 days per week contract.

You’ll need good availability as the role will include a mixture of weekend and weekday working.

Pay, Hours & Benefits for our Customer Advisor

From 1st April 2024

£11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour)

Once you complete the required retail induction PaSS stages your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour)

• Generous Staff Discount scheme, some of which can be shared with your family and friends!
• Holiday Entitlement which increases with service.
• Company Contribution Pension
• Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
• Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes
• Access to wellbeing and financial support through RetailTRUST

Day to Day responsibilities as our Customer Advisor

• Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process
• Be self-aware, being able to question, learn, and take responsibility for yourself
• Be a team player, maintaining a friendly, engaging, and positive attitude
• Support the maintenance of store standards, product placements and stockroom