Customer Advisor

B&Q; Christchurch; On-site; GBP 17,509 - 18,046; Part time

Benefits offered by this job

Competitive salary

Award-winning pension scheme

Employee Assistance Programme

Colleague wellbeing benefits

Shopping discounts

6.6 weeks holiday

Job summary

A leading home improvement retailer in Christchurch is looking for a part-time Customer Advisor to assist customers with their home improvement needs. You will manage stock, set up displays, and provide exceptional customer service. Ideal candidates are friendly, eager to learn, and flexible to work varied hours. The role offers a competitive salary, an inclusive workplace, and a range of benefits including an award-winning pension scheme and shopping discounts.

Qualifications

• Friendly and outgoing, eager to learn and help others.
• Flexible to work on weekends, evenings, and bank holidays.
• Customer service-focused with a team-oriented approach.

Responsibilities

• Assist customers with home improvement projects.
• Manage stock and set up displays in the store.
• Provide excellent customer service and learn new skills.

Skills

Customer service

Teamwork

Learning new technology

Job description

Shifts available Monday - Sunday, 7.00am - 8.00pm

Increasing to £13.10 per hour from 1st April 2026

Customer Advisor

Part Time - 20 hours per week

3 Month Fixed Term Contract

UK Notional hourly rate £12.71 per hour*

B&Q Christchurch

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What We Need

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.