Customer Advisor

Sainsbury’s Group; Gravesend; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Discount card

Holiday entitlement

Share schemes

Shopping discounts

Wellbeing support

Job summary

Sainsbury's is recruiting a Customer Advisor in Gravesend to deliver excellent service at the tills, on website screens, and at the collection counter.

You’ll help customers with product questions, process payments and refunds, and share information about our financial services when relevant.

Join a lively team, work flexibly across shifts, learn new digital tools, and help keep the store welcoming, safe and organized for a great shopping experience.

Qualifications

• Customer service experience preferred
• Good communication and interpersonal skills
• Ability to work at pace in a busy retail environment

Responsibilities

• Deliver excellent customer service at tills, on shop floor and at collection counter
• Process payments, refunds and offer information on financial services
• Assist customers with product questions and contribute to stock room when needed

Skills

Customer service

Communication

Teamwork

Flexibility

Digital literacy

Upselling / cross-selling

Tools

POS system

Website kiosks

Job description

What you'll be doing:

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products - supporting in the stock room when the store is quiet
• Build great knowledge about our products, services and promotions to help provide recommendations

What makes a great Argos Colleague:

• Friendly and welcoming, with a genuine enthusiasm for understanding our customers and helping them have a great experience.
• Comfortable talking to customers about our financial services when they are buying certain products, making sure the information you share is clear and helpful.
• Happy working at pace in a physical, high-energy environment, pulling together with the team to get more done and support one another.
• Prepared to work flexibly and productively to a high standard across the store, taking ownership and stepping in where needed. You'll be fully trained in a variety of skills, giving you opportunities to learn, develop and try new things.
• Embraces new digital tools and technology, using them confidently to work effectively and deliver brilliant outcomes.
• Has great attention to detail and takes pride in keeping the store clean, safe and clutter-free, creating the best shopping experience for our customers.

Join us, for a staring role in the nation's Christmas

As one of the leading UK digital retailers, Argos provides our customers with inspiring choice and trusted value across a vast range of products with unforgettable ease. As a Customer Advisor, you will provide the very best experience for our customers when they visit our stores to shop or collect their online orders.

Eligibility:

• You must be above the school-leaver age in your country
• You must have Right to Work eligibility in the UK

Most roles are part-time working across a variety of shifts, including weekdays and weekends. Your hours will be scheduled to fit around your availability and may vary from week to week.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look . As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

About Us:

Sainsbury's company vision Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us. If you would like to hear more about our vision and values, be sure to visit our corporate page. We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury's is truly a 'Great Place to Work'.

Working for us has great rewards:

• Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues